Shipping policy

DOMESTIC (USA)

Shipping rates are calculated based on your location and the weight of your package.

Orders over $50 USD qualify for free basic shipping.

Orders are typically processed and shipped within [7–10 business days]. Processing times may be longer during product launches, sales, holidays, or other periods of high order volume. If the order includes a significant amount of handcrafted Resin work, processing times could be extended as well.

Once your order has shipped, you will receive tracking information when available. Delivery times shown at checkout are estimates provided by the shipping carrier and do not include our processing time.

We are not able to guarantee carrier delivery dates and are not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control.

INTERNATIONAL (ALL OTHER COUNTRIES)

Shipping rates are calculated based on your country's location and the weight of your package.

Orders over $150 USD qualify for free basic shipping.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless these charges are specifically collected at checkout, they are the responsibility of the recipient.

We cannot guarantee whether customs charges will apply or how much they will be. We are also not responsible for delays caused by customs processing.

International delivery estimates do not include possible customs delays.

ADDRESS INFORMATION

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after placing your order, contact us as soon as possible at shop.shopycats@gmail.com. We will do our best to update the address before shipment, but we cannot guarantee that changes can be made once an order has begun processing or has shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

LOST, DAMAGED, OR MISSING PACKAGES

If your package arrives damaged, appears to be lost in transit, or you experience another delivery issue, please contact us at shop.shopycats@gmail.com with your order information so we can help investigate the issue.

If your tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location and with household members or neighbors. If you still cannot locate it, contact us and we will help determine the appropriate next steps.

RETURNS

If you request a return for an item that has already been delivered, you are responsible for the shipping costs associated with returning the item unless otherwise stated in our Return/Refund Policy.

Please see our Return/Refund Policy for complete information regarding return eligibility, refunds, exchanges, and damaged or defective items.