Copycats Store
Refund policy
RETURNS
Our return window is 30 days from the date the last item in your order is delivered.
We accept returns for any reason within this window. To be eligible for a return, items should be returned in their original condition. Items that have been used, intentionally damaged, or altered after delivery may not be eligible for a refund.
For standard returns, the customer is responsible for the cost of return shipping.
Once we receive and inspect your return, we will issue a refund to your original payment method for the eligible returned item(s). Original shipping charges are not refundable for standard returns.
Please keep in mind that after we issue your refund, your bank or payment provider may require additional time to process and post the refund to your account.
To start a return, visit:
CANCELLATIONS
You may request to cancel your order at any time before it has been fulfilled.
If we are able to cancel the order before fulfillment, you will receive a full refund, including any shipping charges you paid.
Once an order has been fulfilled or shipped, it can no longer be cancelled and will instead be subject to our return policy.
Cancellation requests can be submitted through:
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive an incorrect item, please contact us at shop.shopycats@gmail.com.
Please include your order number and, when applicable, photos showing the problem so we can help resolve the issue.
For confirmed damaged, defective, or incorrect items, you will not be responsible for return shipping or replacement shipping costs.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
If a return of the damaged or defective item is required, we will provide instructions for returning it. Once the return is received, we will send your replacement at no additional cost.
LOST OR DAMAGED RETURNS
We recommend using a shipping method that provides tracking when returning an item. We cannot guarantee receipt of a return package that is lost in transit before reaching us.
This does not apply to returns for damaged, defective, or incorrect merchandise when we provide the return shipping method.
INTERNATIONAL CUSTOMERS
Customers outside the United States may have additional return or cancellation rights under the consumer protection laws of their country or region.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection law. Where applicable law provides greater return, cancellation, refund, or warranty rights than those described above, those legal rights will apply.
QUESTIONS
If you have any questions about a return, cancellation, refund, damaged item, or defective product, please contact us at: